Customer Service

How can I place an order?

Customers and Retailers

Everyone can place their order online.  Regardless if you are a buying for yourself or a retailer, all you need is a user name and password on our site. 

In order to become a retailer, please fill out our questionnaire under Become a Retailer. Then, create your account and we will review your application and give your account access to the retailer website. You will then have access to online ordering.

For Retailers wanting to place orders:

1. Order directly from our website, Or visit our contact us page to get in touch with us. One of our sales representatives will contact you immediately.

2. By Fax, contact us to get an order form.  You can then fax the order form to us at 514.337.7479


How can I reach customer service?

Customer Service can be reached Monday-Friday 9 AM-5PM Standard Eastern Time.

Toll Free: 1 844-304-KIDZ(5439)

Tel: 514.337.7499



Can I have a catalogue sent to me?

At Kidz District, we strive to be as friendly to the planet as possible.  That is why we encourage retailers to download a digital version of our catalogs.  You can download them by logging in to your account and going to the Order by Brand Section and selecting the brand you are interested in. 

If you really need a hardcopy of our catalogs, we can mail them out to your office or store.  Send us a request through our Contact Us page and an agent will follow up with you to get it shipped out.


How is my order processed?

Website Customers

Once you have finalized your order and submitted payment, you will receive an order confirmation via email.  This will be your proof of purchase.  Your item will usually ship within 2 business days. 


If you enjoy payment on account with KidzDistrict, order processing on our site is straightforward.  After your order is placed online, you will receive an order confirmation via email.  One of our sales representatives will then call you to confirm payment including freight and taxes.

How quickly will I receive my order?

Delivery time can vary based on where you have requested your item to be delivered to.

Delivery times as a reference:

Quebec | Ontario | Maritimes |:   1~2 Business Days

British Columbia | Alberta | Nunavut | Yukon & Northwest Territories |:Saskatchewan | Manitoba |:   3~ 4 Business Days